Appointments

Appointments are required for all surgeries and clinics except emergency clinics.

Appointments can be made in person between 08:30 – 19:00 or by telephone between 08:00 – 18:30.

You can also book appointments online on our website. Please ask reception for details.

When booking appointments online, please remember that antenatal, postnatal and child injections are double appointments.

Surgery Timetables

Telephone Advice

If you have a problem, which you feel can be resolved in a telephone consultation with a doctor; the receptionist will give you a time to ring back. Please ring in the morning for a telephone consultation for that day.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. They are all highly qualified and offer a comprehensive range of nursing procedures. Alongside general nursing services such as ear syringing, vaccinations and wound dressings, they offer a range of more specialised clinic appointments including asthma, diabetes, coronary heart disease and smears.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Medical Students 

Medical students from St George’s Hospital and King’s College, London sometimes sit in with our doctors and other members of the practice team. You will always be asked if you are happy to have them observe your consultation.

Please tell the doctor or nurse if you would like the student to leave.

Time spent in general practice is an important part of medical education and we should like to thank you for your cooperation. If you see a medical student during your consultation, they may be given supervised access to your health records.